You’ve probably seen them scurrying through the casinos mid-morning, looking sharp in their black tuxedos and bowties. No, they’re not maître ’ds arriving early for their dinner shift, they’re butlers — a benefit reserved exclusively for the highest end players in Atlantic City casinos.
While standards vary from casino to casino as to who qualifies for this pampering, what these men and women do at each of the casinos is pretty much the same.
First, before you even arrive, they’ll check you into your room, making sure any special requests you may have were taken care of:
• Two bottles of chilled Santa Margherita pinot grigio? Check.
• Extra-firm pillows? Check.
• Room temperature set at 65 degrees? Check.
Butlers maintain files on regular guests whether handwritten on index cards, or, with the more technologically proficient, on their smartphones or tablets.
Once everything’s in order, they’ll head down to meet and greet you, whether you’re arriving by limo or your own private vehicle.
And, don’t even be concerned about your luggage. Shortly after you get to your room it will arrive without your even having to worry about a claim check from the bell staff.
Your butler will personally escort you to your room, open the door, and hand you your keys.
If you haven’t already made your request, your butler will inquire about your dinner plans and, if necessary, make the reservation.
What else will your butler do?
Do you need something laundered, dry cleaned or just pressed? Tell your butler.
Don’t want to stand in line to pick up your show tickets or that day’s promotional giveaway? Ask your butler.
While there’s no extra charge for this service, butlers will gladly accept whatever gratuity you might provide.
Ask Mr. AC Casino
I’m sure you’ve seen some strange things during all your visits to Atlantic City casinos. What’s the most memorable?
A. While having breakfast in the Chairman’s Club at the former Trump Plaza, I heard one of the servers cry out loudly: “Baggers!” It turned out that a group of diners was sitting around a corner table in the rear of a section off the main room where the buffet was situated. According to my server, these folks stuffed several boxes of cereal into a shopping bag, and even managed to pack up an entire tray of fresh grapefruit halves and other food into plastic containers they’d brought specifically for the occasion. Security guards swooped in, confiscated the food (and the containers), and ushered them out.
Recreational gambler Darryl D. McEwen, a former professional journalist, is president of his own consulting firm that manages several small national and international trade associations, and provides public relations and fundraising services for a number of charitable organizations. Have a comment on this or a question specifically related to an Atlantic City casino, players club or other promotion? Email Darryl at MrACCasino@gmail.com and he’ll try to respond to you personally. Your question — without your name — may appear in a future column.